Privacy Policy

Effective Date: January 1, 2024
Last Updated: July 1, 2026

1. Introduction

Wasel Qatar ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request our services or consultations
• Register for our orientation programs
• Contact us through our website or other channels
• Subscribe to our newsletters or updates

This information may include: full name, email address, phone number, nationality, passport details, employment information, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your requests and transactions
• Communicate with you about our services
• Send you updates, newsletters, and marketing materials (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist us in operating our business (under strict confidentiality agreements)
• With government authorities or legal entities when required by law
• To protect our rights, property, or safety, or that of our clients or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to or restrict processing
• The right to data portability
• The right to withdraw consent

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, please see our Cookie Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +974 4487 2956
• Address: Al Sadd Street, Building 47, 3rd Floor, Office 302, Doha, Qatar

Terms of Service

Effective Date: January 1, 2024
Last Updated: July 1, 2026

1. Agreement to Terms

By accessing or using the services of Wasel Qatar, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Services Description

Wasel Qatar provides support services to migrant workers in Qatar, including but not limited to:

• Visa application guidance and support
• Labor rights consultation
• Document verification and attestation assistance
• Employment contract review
• Housing assistance coordination
• Legal consultation services
• Orientation programs

We act as facilitators and consultants. We are not a legal firm, immigration service, or government agency.

3. Service Limitations

You understand and agree that:

• We provide guidance and support but do not guarantee specific outcomes
• Final decisions on visa applications, employment matters, and legal issues rest with the relevant authorities and parties
• We are not responsible for decisions made by government agencies, employers, or third parties
• Our services are advisory in nature and should not be considered as legal advice unless provided by a licensed legal professional

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Respond promptly to requests for information or documentation
• Comply with all applicable laws and regulations
• Pay all fees as agreed upon in a timely manner
• Inform us immediately of any changes in your circumstances
• Not use our services for any illegal or unauthorized purpose

5. Fees and Payment

5.1 Service Fees

All service fees are listed on our website and are quoted in Qatari Riyals (QAR). Prices are subject to change, but we will notify you of any price changes before they apply to your service.

5.2 Payment Terms

Payment is required before services commence unless otherwise agreed in writing. We accept payment through bank transfer, credit/debit cards, and other approved payment methods.

5.3 Refund Policy

Refunds are considered on a case-by-case basis. Once work has commenced on your case, fees are generally non-refundable except in cases of service non-delivery due to our fault.

6. Confidentiality

We maintain strict confidentiality regarding all client information. We will not disclose your personal information to third parties except as required by law or with your explicit consent.

7. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Wasel Qatar and is protected by copyright and other intellectual property laws.

8. Limitation of Liability

To the fullest extent permitted by law, Wasel Qatar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, or other harmful code
• Any errors or omissions in any content
• Decisions made by government authorities or third parties

9. Indemnification

You agree to indemnify and hold Wasel Qatar harmless from any claims, losses, liability, damages, and expenses (including legal fees) arising from your use of our services or violation of these Terms.

10. Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any reason, including if you breach these Terms of Service.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Qatar.

12. Dispute Resolution

In the event of any dispute, claim, or controversy arising from these Terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiations. If negotiations fail, the matter may be submitted to mediation before pursuing legal action.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

15. Contact Information

For any questions regarding these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +974 4487 2956
• Address: Al Sadd Street, Building 47, 3rd Floor, Office 302, Doha, Qatar

Cookie Policy

Effective Date: January 1, 2024
Last Updated: July 1, 2026

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2. How We Use Cookies

Wasel Qatar uses cookies to:

• Ensure our website functions properly
• Remember your preferences and settings
• Understand how you use our website
• Improve your user experience
• Analyze website traffic and performance
• Provide personalized content and advertisements

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.

3.2 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

3.4 Marketing/Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They work by uniquely identifying your browser and device.

4. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website and deliver advertisements. These third parties include:

• Google Analytics - for website analytics
• Google Ads - for advertising and remarketing
• Social media platforms - for social sharing features

5. Cookie Duration

Cookies can be either "session" cookies or "persistent" cookies:

• Session Cookies: These are temporary cookies that remain in your browser until you leave the website. They are deleted when you close your browser.
• Persistent Cookies: These remain in your browser for a set period of time or until you manually delete them. The duration depends on the specific cookie.

6. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting your browser settings.

6.1 Browser Controls

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience, as some features may not function properly.

6.2 How to Manage Cookies in Different Browsers

• Google Chrome: Settings > Privacy and Security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

7. Do Not Track Signals

Some browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no industry standard for how to respond to DNT signals, and our website does not currently respond to these signals.

8. Mobile Device Identifiers

When you access our website via a mobile device, we may collect unique device identifiers for analytics and advertising purposes. You can manage these through your device settings.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our operations, or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our use of cookies.

10. Your Consent

By using our website, you consent to our use of cookies as described in this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

11. More Information

For more information about cookies and how they work, you can visit:

• www.allaboutcookies.org
• www.youronlinechoices.eu (for EU users)

12. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

• Email: [email protected]
• Phone: +974 4487 2956
• Address: Al Sadd Street, Building 47, 3rd Floor, Office 302, Doha, Qatar